Refund & Cancellation Policy
Order Cancellations
Orders may be cancelled up to 72 hours prior to the scheduled service date.
If a cancellation is made at least 72 hours in advance, a credit will be issued to the family’s account for future use.
Cancellations made within 72 hours of the service date cannot be credited, as meals are already being prepared and scheduled for delivery.
Refund Policy
Lunch Lady does not issue refunds.
In the event of an approved issue (see below), a credit may be applied to the family’s account at Lunch Lady’s discretion.
Credit Eligibility
Account credits may be issued if:
A meal was not delivered
A meal was incorrect due to Lunch Lady’s error
A confirmed issue is reported within the required timeframe
Credits are not issued for:
Missed cancellation deadlines
Student absence
Change of mind
A child deciding they suddenly dislike the meal selected
Allergy Policy
Lunch Lady takes allergies seriously. Parents and guardians are responsible for providing accurate and complete allergy information at the time of ordering.
If an issue arises due to incomplete or incorrect allergy details provided by the parent, credits are not guaranteed.
How Credits Are Processed
Approved credits will be applied directly to the family’s Lunch Lady account and may be used toward future orders.