Shipping & Delivery Policy

Lunch Lady  delivers freshly prepared school meals designed to make lunchtime smoother for parents, students, and schools alike.

Where We Deliver

Lunch Lady delivers exclusively to participating schools. Meals are not shipped to homes or alternate locations. Every order is delivered directly to the child’s school to ensure consistency, safety, and smooth distribution.

How Delivery Works

  • Parents choose meals ahead of time from a variety of kid-approved options

  • Each meal is prepared fresh

  • Meals are delivered to the school before the scheduled lunch period

  • Every order arrives in an individually labeled box, customized for each child

Order Timeline

To maintain quality and accuracy, all regular orders must be placed at least 72 hours (3 days) prior to the delivery date.
This allows time for careful planning, preparation, and coordination with schools.

Emergency Orders

An emergency order option may be available in limited situations when advance ordering isn’t possible.

  • Availability is not guaranteed

  • Menu options may be limited

  • Additional terms or fees may apply

This option exists to help when plans change unexpectedly, not as a substitute for regular ordering.

Delivery Responsibility

Once meals are delivered to the school, responsibility transfers to school staff for distribution. Lunch Lady  is not responsible for delays or issues caused by school schedule changes, closures, or circumstances beyond reasonable control.

Delivery Issues

If a meal is missing or incorrect due to an error on our part, parents must report the issue on the same delivery day so it can be reviewed promptly.